BIKE HIRe / Tour / coaching - REFUND/ CANCELATION/ LATE RETURN POLICY

CANCELLATIONS 48 HOURS PRIOR TO BOOKED DATE
A credit or full refund minus the booking/ credit card fee is available if you contact us (in store or by phone) and cancel a booking more than 48 hours before the commencement of the booking date/ time.

CANCELLATIONS LESS THAN 48 HOURS PRIOR TO BOOKED DATE
No refund is available if a booking is cancelled less than 48 hours before the commencement of the booking date/ time. We will happily reschedule or issue you a hire credit if you contact us before close of business on the day before the booking commencement.

WEATHER / PARK CLOSURE
No refund is available due to weather conditions. On rare occasions, Mystic Park/ Mt Buller Bike Parks may be closed due to fire danger or other reasons. This is usually announced via the land manager's Facebook page or via the land manager's webpage. No refunds are available if a booking is cancelled due to park closure (less than 48hrs prior). If the park closure occurs prior to your booking, we will happily issue you a credit for a future booking or reschedule your booking to a new date and time (pending availability). Once a booking has commenced, no rescheduling is available due to a park closure. On the rare occasions that Mystic Park or Mt Buller Bike Park are closed, our staff will be able to assist you to find alternative riding venues.

CANCELLATIONS DUE TO INJURY OR ILLNESS
During a multi-day hire, should the rider listed on the booking form sustain an injury or illness which prevents them from riding for the remainder of their hire duration, upon presentation of a valid medical certificate, a credit for hire can be obtained for the remaining days. (i.e Hire duration of 3 days. Rider is injured on day 1. Credit offered for day 2 & 3).

LATE FEES FOR BIKES RETURNED AFTER HOURS
All Bikes are due back no later than 4:30 on the day of hire. Late fees apply for bikes returned after 4:30pm. A fee of $30 for each 30 minute period after 4:30pm will be charged. Half day hires will be increased to a full day hire if over the 4hr hire period.


BIKE HIRE AGREEMENT

ALL RIDERS MUST AGREE TO THE FOLLOWING WAIVER WHEN RENTING A BIKE
Renting this bicycle I am familiar with the proper use of the equipment, including all quick release mechanisms, brakes and gear shifters. I am aware that there are technicians available to answer any questions that I may have as to the proper use of the Equipment. I have made no representations regarding my cycling ability. I am aware that quick release mechanisms, brakes, and other parts of the Equipment will not function as optimally intended at all times and under all circumstances, and may be adversely affected by inclement weather conditions, moisture, terrain, and the like. I am aware that cycling, including off-road and mountain terrain cycling, involves risks, dangers and hazards including, but not limited to: mechanical and structural failure of the Equipment; changing weather conditions; variation or steepness in terrain; difficulty or inability to control one’s speed and direction; loss of balance; rapid or uncontrolled acceleration on hills and inclines; collision with exposed rock, snow, ice, earth, trees, or other natural or man-made objects; collision with pedestrians, vehicles or other cyclists; changes or variations in the cycling surface; failure to cycle safely or within one’s own ability; negligence of other cyclists; and negligence on the part of All Terrain Cycles, its members, directors, officers, employees, agents, and manufacturers and distributors of the equipment, their members, directors, officers, employees, agents and/or servants. I understand that my use of the equipment, including safety equipment, cannot guarantee my safety or freedom from injury while cycling. I am aware that it is not possible to predict every condition or circumstance under which the equipment and safety equipment will not operate as intended. I freely accept and fully assume all such risks, dangers, and hazards, and the responsibility for personal injury.

I agree to pay for any damage to the bicycle incurred during my hire period including, but not limited to, punctured tube; torn/damaged tyre sidewall; torn/damaged grips; torn/damaged saddle; damage to the braking or gear shifting systems; buckled wheels; broken spokes; bent handlebars; damage to the suspension including scratches and gouges and total failure due to incorrect use (descending with "lock-out" engaged); and damage to the bicycle frame including scratches, dents, folds, creases or cracks. These kinds of damages most commonly occur with crashes, improper storage of the bicycle during transport and/or unintentional damage to the tube/tyre based on riding surface condition.

I UNDERSTAND I WILL BE RESPONSIBLE FOR ANY DAMAGE I INCUR DURING USE OF THIS EQUIPMENT AND WILL BE CHARGED FULL RETAIL PRICE OF SAID EQUIPMENT. ALL TERRAIN CYCLES AND ITS EMPLOYEES RESERVES THE RIGHT TO MAKE SUCH A DETERMINATION. I AM AWARE THAT A DAMAGE WAIVER OPTION IS AVAILABLE AND SHOULD I NOT PURCHASE THIS OPTION, I WILL BE LIABLE FOR ALL CHARGES INCURRED AS A RESULT OF DAMAGE CAUSED DURING MY HIRE PERIOD.

NO SHOWS
All bike hire, shuttles, tours, clinic schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded or credited
No refund will be given for any portions of the bike hire unused by the traveller after departure regardless of circumstances, other than as specified above.
I understand All Terrain Cycles are not the Land Managers of the locations I may choose to ride in. I understand that All Terrain Cycles are not responsible for the trail conditions at the locations I may choose to ride in. I understand that it is my responsibility to ensure I check the information published by the Land Manager to gain an understanding of the trail conditions and status.